FAQ


Index





How do I register for the virtual conference?

Registration for Thrive by Morgan Stanley at Work | The Essentials, will open in October and is complimentary. If you were registered for our in-person conference or virtual, we have automatically registered you for our virtual conference, taking place from November 15-18, 2021. The great news is that you will still get the in-depth education, product knowledge, as well as continuing education credits.

 

Can I still get education credits at Thrive Virtual?

Yes, you will still be able to receive education credits at Thrive Virtual. More information will be released in October.

 

What do I do about my in-person registration?

Full refunds will be processed on September 15, 2021, and you will be automatically registered for the new complimentary virtual offering. If you paid by credit card, no action is required on your end. Refunds will be automatically processed. You will see the refund reflected on your credit card statement within 5-7 business days. Please reach out to thriveconference@morganstanley.com if you sent payment via check.

 

What do I do about my virtual registration?

Full refunds will be processed on September 15, 2021, and you will be automatically registered for the new complimentary virtual offering. If you paid by credit card, no action is required on your end. Refunds will be automatically processed. You will see the refund reflected on your credit card statement within 5-7 business days. Please reach out to thriveconference@morganstanley.com if you sent payment via check.

 

What do I do about my hotel booking?

If you booked a hotel room through our booking site for the Hyatt or Hilton, we invite you to please cancel with the hotel you booked with by September 24, 2021. You can manage your reservation via your confirmation email or by contacting the hotel directly.
Hyatt: 1-800-233-1234
Hilton: 1-714-845-8000

 

What if I still had my Synergy or Directions pass from 2020?

Please reach out to our team by emailing thriveconference@morganstanley.com to facilitate a full refund.